Delivery & Return

Your satisfaction guarantees a smooth refund or return—no hassle, just peace of mind.

Payment

We accept money orders, Visa, Master Card, and Discover credit cards.
All late payments are subject to a 1.5% monthly finance charge, calculated from the invoice due date.
Unpaid invoices will be submitted to a collection agency after 90 days. The amount due will include all legal and agency fees.
Returned Checks: All returned checks will be subject to a $20.00 fee, which will be added to the pertaining invoice total.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Returns for Credit or Refund

All requests for returns for credit or refund must:

Claims for shortages, damaged, or defective merchandise must be reported within 24 hours of receipt of order.
Be approved in advance by Lucky Star Party & Craft Depot Inc.
Returned merchandise must be unopened, unused, in original packaging.
Approved returns will be subject to a 20% restocking fee.
Under no circumstances will merchandise be accepted as returns more than 30 days after the invoice date.

The following items are not eligible for credit or refund:

Special order items
Custom-made products
Returned products must be in unused condition and include:
Original packaging
All accessories and components
Products that do not meet the above conditions may be denied a refund.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to a shipping error or defective product as confirmed by Lucky Star Party & Craft Depot Inc.

How to Request a Return

To initiate a return, please contact our support team at info@luckystarparty.com or call us at (718)628-1818 or (718)628-1919 with your order number, product details, and reason for return.

Once approved, you will receive return instructions and an RMA (Return Merchandise Authorization) number. Returns without an RMA may be refused.

FAQs

My order hasn't arrived yet. Where is it?

We understand your concern. Once an order is despatched, you should receive a despatch email from us, which includes an estimated delivery time and a tracking number. If you haven’t received this email, it might be in your spam folder.

Do you deliver on public holidays?

Our standard delivery services do not operate on public holidays. Deliveries will resume once normal courier services restart after the holiday.

Do you deliver to my postcode?

To check if we deliver to your postcode, simply enter it during the checkout process—our system will instantly confirm availability for your area.

Is next-day delivery available on all orders?

Next-day delivery isn’t available for all orders. It depends on factors like order cut-off times, your location, item type, and stock availability. Check the checkout page for eligibility on your specific order.

Do I need to be there to sign for delivery?

Whether a signature is required depends on the delivery service and item. Most standard deliveries don’t need a signature—couriers may leave packages in a safe spot (e.g., by your door). For high-value items or premium services, a signature might be mandatory to confirm receipt. Check your order confirmation for details on your specific delivery’s requirements.